general conditions

shipping & delivery
when you place an order you will receive a confirmation e-mail immediately. orders are shipped within 1 working day. the delivery of your order will be handled by postNL (www.tracktrace.nl). the track&trace number will be sent to you as soon as your order has been shipped, with exception of mailbox deliveries. most shipments within the Benelux arrive within 2 working days. robins hood also ships worldwide. the shipping costs per country are listed below.

Netherlands €4,95 – free shipping on all orders over €45 

Europe (Belgium, Luxembourg, Denmark, Germany, France, Italy, Austria, Spain, UK, Sweden, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Poland, Portugal, Slovenia, Slovakia, Czech Republic, Bulgaria, Romania) €10,00

Worldwide (Andorra, Bosnia, Cyprus, Fearer islands, Gibraltar, Greece, Greenland, Island, Croatia, Liechtenstein, Macedonia, Malta, Moldavia, Montenegro, Norway, Ukraine, San Marino, Serbia, Turkey, Vatican city, White Russia, Suisse, Australia, Brazil, Canada, China, Hong Kong, Israel, Japan, Morocco, Antilles, New Zealand, Russia, Surinam, US, South Africa) €20,00

is your country not listed above? please contact us via info@robinshood.nl and we'll make sure to get your order to your doorstep!

privacy & security
personal information will be saved and handled with care. if you have placed an order, we will hand over your address to the distribution company (postNL), but only for the purpose of delivering the order at the desired address. personal details will not be shared with any other third parties. 

returns & replacements
you can exchange or return any item bought at robinshood.nl within 7 days after you have received your order.

items returned within 7 days of receipt can be exchanged for a different size or colour or we will refund the order amount excluding the shipping costs of the shipment.

the costs for returning the goods will be on your own account. robins hood will pay for sending out the new item if applicable. Items must be in their original packaging with their price tags attached, and not have been worn or damaged in any way.

the goods are your responsibility until they reach us. please notify us if you wish to return something by sending an e-mail with your  reason of return or exchange and order number to info@robinshood.nl. when you received a confirmation e-mail from us the goods can be returned to the following address: robins hood, tweede tuindwarsstraat 7, 1015 RX, Amsterdam, The Netherlands, including (a copy of) your invoice. in case of returns, robins hood shall not reimburse your shipping costs. of course you can bring your purchase back to the store yourself as well.

once we’ve received your package, we’ll refund the purchase price to you within 7 days.

ordering
found what you were looking for? simply put the item of your choice in your shopping cart by clicking the button. if this is your first time shopping with robinshood.nl, we’ll ask you to register with us. this makes the check-out process faster upon your next visit. You can also choose to check out as guest. 

let us know where you want us to deliver your package. by default, we’ll send it to the billing address you registered. But maybe you prefer to receive it elsewhere. just check the box for an alternative delivery address, fill in the information, and we’ll make sure it goes where you wich.

at the payment step pick your preferred method of payment and confirm. that’s it; your order is on it's way! 

you can track its progress at your account page with the order number we will send you.

pricing & promotions
all offers on the website are non-binding, unless stated otherwise. offers do not automatically apply to re-orders.

remarks & complaints
feel free to contact us on robin@robinshood.nl if you have any remarks or complaints.

forgot password
passwords are case-sensitive. in case you have forgotten your password, choose login in the upper right menu and then click the link forgot passwords.  if your new login and password don't seem to work, please remove cookies and restart your system. if you still have problems with your password, please contact info@robinshood.nl

payments 
robinshood.nl offers the following payment methods:

iDeal (for the Netherlands)
Paypal (online payment service)
creditcard (Mastercard, VISA and American Express)