shipping & delivery
when you place an order you will receive a confirmation e-mail immediately. orders are shipped within 1 working day. the delivery of your order will be handled by postNL (www.tracktrace.nl). the track&trace number will be sent to you as soon as your order has been shipped, with exception of mailbox deliveries. most shipments within the Benelux arrive within 2 working days. robins hood also ships worldwide. the shipping costs per country are listed below.
Netherlands €4,95 – free shipping on all orders over €45
Europe (Belgium, Luxembourg, Denmark, Germany, France, Italy, Austria, Spain, UK, Sweden, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Poland, Portugal, Slovenia, Slovakia, Czech Republic, Bulgaria, Romania) €10,00
Worldwide (Andorra, Bosnia, Cyprus, Fearer islands, Gibraltar, Greece, Greenland, Island, Croatia, Liechtenstein, Macedonia, Malta, Moldavia, Montenegro, Norway, Ukraine, San Marino, Serbia, Turkey, Vatican city, White Russia, Suisse, Australia, Brazil, Canada, China, Hong Kong, Israel, Japan, Morocco, Antilles, New Zealand, Russia, Surinam, US, South Africa) €20,00
is your country not listed above? please contact us via firstname.lastname@example.org and we'll make sure to get your order to your doorstep!
returns & replacements
you can exchange or return any item bought at robinshood.nl within 7 days after you have received your order.
items returned within 7 days of receipt can be exchanged for a different size or colour or we will refund the order amount excluding the shipping costs of the shipment.
the costs for returning the goods will be on your own account. robins hood will pay for sending out the new item if applicable. Items must be in their original packaging with their price tags attached, and not have been worn or damaged in any way.
the goods are your responsibility until they reach us. please notify us if you wish to return something by sending an e-mail with your reason of return or exchange and order number to email@example.com. when you received a confirmation e-mail from us the goods can be returned to the following address: robins hood, tweede tuindwarsstraat 7, 1015 RX, Amsterdam, The Netherlands, including (a copy of) your invoice. in case of returns, robins hood shall not reimburse your shipping costs. of course you can bring your purchase back to the store yourself as well.
once we’ve received your package, we’ll refund the purchase price to you within 7 days.